Custom Items

All of our custom-designed furnishings, bedding, accessories, select gifts and clothing, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. 

Dave's Kids makes fabric and finish samples available to help you select the appropriate colors and designs for your dècor. Because custom items cannot be returned, Dave's Kids suggests that you contact a Design Consultant to request a sample prior to purchasing custom items. You can email Customer Service or call us at (1-888-543-7440) Monday through Friday between 10 a.m. and 6 p.m. (eastern standard time).

Non-custom Items

Dave's Kids strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.

Simply call us within 10 business days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. Upon receipt of your approved return, Dave's Kids will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Dave's Kids; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.

If you return an item after the 10 business day window, without a RAN, and/or Dave's Kids suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item's purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.